Frequently Asked Questions

Where is DELE based?

Jakarta - Indonesia

How long will it take for my order to arrive?

2-6 days, according to the express delivery & logistics courier

How do I know which size fits me?

Please kindly see our size chart

How to take care of my dele collection?

Hand Washing Is The Best

  1. Fill a bucket or sink with cold water below 30 degrees.
  2. Add sufficient amount of detergent in cold water.
  3. Soak your product for bathing for 5-10 minutes (no more than 30 minutes).
  4. Rinse with cold water until the detergent is completely gone.
  5. Press between clean towels or your hands directly to remove excess water. Make sure to never twist the satin
  6. Hang to dry or lay flat to dry. Please avoid exposure to direct sunlight.
  7. To restore the shine and softness of your silk clothes, iron on low heat

We Can Also Make

Machine washable.

  1. Before you put the satin pieces in the washing machine, sort them in the same satin color. We recommend washing one at a time.
  2. Use a protective mesh bag/laundry bag to avoid tearing the satin fibers.
  3. Add a proper amount of detergent to the machine.
  4. Machine wash in cold water below 30 degrees and start washing on a gentle cycle.
  5. We do not recommend spun satin fabric as it can cause wrinkling and tearing. However, if you can't wait for it to dry naturally, spin your satin product in under a minute.
  6. Use a clean white cloth or towel to absorb excess water and moisture.
  7. DO NOT TUMBLE DRY.
  8. Hang to dry or lay flat to dry. Please avoid exposure to direct sunlight.
  9. To restore the shine and softness of your clothes, iron on low heat

Can I return or exchange an item?

Yes, please kindly check our terms and policy.